Software Quality Engineering
O Ye Economic Buyers of Tools ... Caveat Emptor
It is remarkable to me how many people (read: managers) involved in software quality efforts don't really consider the proposition of investing in an automated test tool for their organization with any great care. The most discerning (and usually the most technically aware) actually do pursue the purchase with due diligence, of course, but those are not the folks I'm thinking about. Often, we encounter the manager who just "bought the industry leader" without inquiring whether it really is the best tool for his/her problem, and without even seeing a demo of the tool. Just a pure marketing-buzz buy. The next step up is the buyer who 'gets it' enough to request a demo of the tool, but then decides to buy based on the demo (performed on the vendor's home-built application target, designed by the vendor's marketers to show just what the marketing squad wants the potential customer to see, and nothing else). This buyer is wowed by the demo, and never askes for the obvious: a proof-of-concept in their own environment, on their own target application. Why sales like these happen so often is a bit of a mystery to me. Why don't buyers ask for the gold standard before buying (does it work on MY application in MY environment?)?
Well, risky as it is to try to explain behavior I truely don't fathom, I'll throw caution to the winds. I think it is a combination of two things, both thoroughly American. The first is the idea that you can get something for nothing. A more American idea there never was. Everyone is brought up to look for a 'deal', a 'sale' and a 'great buy'. Its what makes people give mortagages without verifying income and what makes other people take mortgages without reading the fine print. Its what makes our economy go 'round. The second is the visceral American reaction to technology, better known as the gee-whiz factor. The cooler technology can be made to look (regardless of what is under the hood), the greater its market cache. That is why iPods fly off the shelves, even though my music afficionado friends tell me it is inferior to some competing products. Put both of these together, and you have a marketing knockout-punch, at least for lots of folks involved in software quality.
For my two cents, I'd rather buyers think this one through a bit more. That may sound counterintuitive from someone who makes his living by implementing with these tools - the poorer the tool fit to the target application and project, the more work (for us) to make it work, you might think. And you'd probably be right about that. But the better the fit, the better the better the overall quality of the job. We can produce better, more robust, more effective automation projects with better tools and better fits between tool and project. So...automation tool buyers...caveat emptor!
Posted by Jeff Bocarsly on Thursday, August 16, 2007 1:46 PM EDT
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